Our services span all lines of business within the business, all support channels (Chat, Email & Phone), and multiple practical areas (Customer Care, Repair, Billing, Retention, Sales & Technical Operations etc.).
Our mission is to produce the very best added analysis and consulting services to our purchasers. Our values carries with it quality, expertness, shopper focus, personal and team growth. All of our engagements square measure extremely custom and tailored to satisfy specific business desires.
We alter organizations to form a lot of economical, effective, & innovative business models. we have a tendency to arm your enterprise with the strategic thinking to effectively respond in spite of what directions the industry´s evolution takes.
Our deep business experience permits the organization to with success address challenges and seize opportunities by up processes, making efficiencies and unlocking innovation. we provide solutions that address root cause, therefore making certain improvement in long-run operational metrics.
As a leading provider of KPO solutions, we offer an integrated IT-KPO approach that can handle a broad range of tasks from high volume transaction processing to specialized solutions. To help continually focus on improving the customer experience, we conduct calibration sessions and review different attributes of process knowledge, and core business rules to help improve the quality, efficiency, and effectiveness of contacts being handled.
We help our Client to hold their vendors accountable by delivering almost real-time measurement of vendor service quality. We also identify gaps in service levels and also to take it a step further by identifying root causes at all the levels.
We are skilled at turning operational data into strategic intelligence. We tailor our reporting to your needs. We deliver such kind of reports like Business analytics, Daily reporting, and employee performance.
We identify to reduce expenses such as avoiding unnecessary truck rolls and repeat customer contacts that are a result of billing or provisioning errors. Our Analysis will help to ...
Duple IT services include consulting, technology implementation, and front, middle and back office operations as well as: Account opening and management Trade confirmation. Order management. Clearing & settlement. Record-keeping.
We have built our team's Workflow processes to ensure the highest possible level of data integrity. We help to convert massive amounts of data and millions of transactions into useful business intelligence that can further drive cost savings and efficiencies.
Our team is steeped within the culture and attribute of all the Sectors either through previous expertise within the space or through our intensive coaching method. thus our purchasers haven't any considerations over problems like project relevancy or communications skills.
We additionally maintain Strict Compliance controls so consumer info remains non-public and confidential. we've got absolutely custom-made methodologies and merchandise on demand, and pride ourselves on our ability to show our teams into extensions of our client's teams, maximising their resources and capabilities..
Our teams totally get pleasure from seeing our purchasers bring home the bacon success supported our analysis and consulting. Outstanding performance on our half can modify purchasers to unlock additional worth in their enterprise and successively drive additional growth for Duple IT Solutions.
The Security of consumer knowledge may be a high priority at Duple IT Solutions. we've got AN info security management system designed to guard the confidentiality, integrity and availability of consumer info. We use the newest specification and perimeter controls. All email communication is encrypted and our network is subjected to regular vulnerability assessments.
Our center has AN electronic-access system, is guarded nonstop, and has video surveillance work systems. purchasers WHO have dedicated teams with North American country ar supplied with client-specific access controlled rooms, additional safeguarding consumer info.
In addition to layers of technical security, we have a tendency to strictly screen our employees, requiring every worker to sign a nondisclosure agreement. All workers from computer code engineers to analysts to line of work agents, bear an intensive background check.
All members of employees undergo comprehensive coaching in knowledge privacy and compliance before any involvement in consumer transactions. All consumer knowledge is unbroken strictly confidential and every one user passwords are hold on in our secure info inaccessible by even our technical team.